Sandtown Community Association

 

Outsource services for a New City of South Fulton, GA?


Sandy Springs Residents Regret Privatizing City Services  

Pro-city of South Fulton proponents like South Fulton Concerned Citizens spokesmen say they plan to outsource or privatize most South Fulton city services to a private company CH2M Hill instead of having staff like Fulton County.  Initially CH2M Hill was just doing services in Atlanta for Sandy Springs.  Now that they are also handling service for the new cities of Johns Creek and Milton it seems that "This is maybe an aspect of privatization that we hadn't anticipated, and it's rearing its ugly head now."  [AJC Article below] 

  1. Do we really want to trade the successful service delivery mechanism we have now, to this private firm that it seems is struggling to serve even the north Fulton cities?
  2. Why become a city if you don’t have the capacity to provide services and must outsource them?
  3. Do you really think “our needs” will be a priority down here in South Fulton as the newest customers, when there is competition for scare resources by three cities in North Fulton?
  4. Have any of the pro-city of South Fulton proponents told you where City Hall for South Fulton, GA will be located this year if we vote for the city?
  5. Has anyone seen a map showing how much smaller the city is after all the annexations that took place through April 2nd?
  6. Did you know now because of HB725 all of these annexations through April 2, 2007 are legal, a done deal and beyond court challenge?
  7. Has anyone showed you the financial impact of the annexations?
  8. Have you noticed that now we are relying on a vote in November for the crucial revenue from Fulton Industrial for a new city, but you won’t know if we’ll get it when the city vote comes in June?  Do you remember the pro-city folks told you before that we did not need FIB’s taxes, now it is crucial!
    • If building and running a new city was easy and cheap you wouldn’t see north Fulton cities being forced to spend millions to have someone do it for them and now their success is in the hands of outsiders.
    • If you don’t think the 4th in line in Georgia won’t be paying a premium to outsource their government – think again.
    • The SF pro-City folks plan to outsource everything but police/fire  and they plan to get police/fire services from Fulton until they can recruit and build their own departments.  Haven’t you seen how difficult with all the competition it is to recruit police and firemen in metro Atlanta and then we’re going to start from scratch.
    • Folks talk about how they want to run their own city and then they plan to have a company based in Englewood Colorado run it for them.
    • Did it dawn on you that in addition to changing your address from Atlanta, GA to South Fulton, GA that your services could get worse and your taxes go up in a new city?
    • Please think folks all is not what it seems despite all of the charming and enticing words from some of our “so-called” leaders.
    • We don’t have to follow North Fulton as they speed off the bridge that is out ahead!

Sandy Springs must now share city management firm with Milton, Johns Creek


The Atlanta Journal-Constitution
Published on: 04/24/07

Nearly 18 months into Sandy Springs' cityhood, some residents aren't that happy with their cutting-edge experimental government.

PHIL SKINNER/AJC STAFF

(ENLARGE)

Johns Creek chief code enforcement officer Reggie Miller talks with Elements Fitness owner Andrea Borrego about the amount of photos and signage on her store's windows.
 

OUTSOURCED CITIES
CH2M Hill-OMI is a Colorado-based employee-owned engineering and consulting company with 18,000 employees and offices in 110 countries.
• Through contracts with the cities of Sandy Springs, Johns Creek and Milton, the company provides the staff for many cities services, including pothole patching and administrative operations, such as operating a 24-hour call center.
• The company's contracts do not cover the Police Department, Fire Department or city courts.

 

It's not that the honeymoon is over between the city and the citizens who voted to create it. That happened last summer about the time of the first controversial zoning decisions.

The problem now is akin to jealousy: Residents have watched CH2M Hill-OMI, the private company that provides much of the city's staff, begin to send code enforcement officers over to work in the new cities of Milton and Johns Creek — the two newest North Fulton cities that also hired CH2M Hill for day-to-day services.

"This is maybe an aspect of privatization that we hadn't anticipated, and it's rearing its ugly head now," said Sandy Springs resident Thaea Lloyd, who worries that fewer officers will mean less enforcement.

Sandy Springs was the first of its kind in Georgia, an elected government served by a largely outsourced staff.

After Milton and Johns Creek opened for business Dec. 1, CH2M Hill sent three Sandy Springs code enforcement officers to the new cities, leaving only four officers and one director. Sandy Springs is in the process of searching for an additional officer. Residents complained that they have seen enforcement of the city's codes dwindle.

Things got so bad that last month that City Councilwoman Ashley Jenkins complained to the city manager.

"I was driving down Roswell Road, and I felt like we were back under Fulton County control," Jenkins said. "There was graffiti on everything, there were signs everywhere with balloons on the signs, there were dancing bears advertising free rent in front of apartment complexes, and I went nuts. ... I felt like we were slipping back into the abyss, and it's real hard to crawl out of."

Jenkins' complaints resulted in a sweep that filled a truck bed with 75 signs collected from along Roswell Road. And now CH2M Hill is providing regular reports to the Sandy Springs City Council on its code enforcement work. Jenkins said Monday she is satisfied with the response and believes the company is "out there and being aggressive" on code enforcement.

CH2M Hill insists that Sandy Springs is not being shorted on service. The company has promised to provide a certain level of service to each city — not a fixed number of workers.

"We have not shortchanged anyone at all," said CH2M Hill Vice President Rick Hirsekorn. "If anything, we're supplying more service than what's in the contract."

In each of the three cities, most of the employees — except for police officers, firefighters, and city and court clerks — are paid by CH2M Hill and can be moved at the company's discretion.

Some workers may see duty in more than one place, but CH2M Hill has staff whose primary assignment is Sandy Springs, Hirsekorn said. For those workers, Sandy Springs is always top priority, he said.

In Johns Creek, Mayor Mike Bodker said residents seem content with the level of code enforcement there. Johns Creek has two full-time code enforcement officers, although city officials are expecting CH2M Hill to provide a third by the end of the year. They borrow from other cities as needed. He said he's seen no evidence that CH2M Hill is cutting corners.

In Sandy Springs, Mayor Eva Galambos and City Manager John McDonough acknowledge the complaints but say the city is going through an evolution. When it first opened in late 2005, the new city was busy making up for years of uneven enforcement by Fulton County.

Residents and officials say there was only one code enforcement officer for all of unincorporated north Fulton county.

In early 2006, the new city's seven code enforcement officers were busy inspecting apartments for violations like broken window screens, garbage and mold. The city even made cases against costumed characters advertising a local restaurant; they're considered portable signs under Sandy Springs law and are banned.

The volume of cases was so high that Municipal Court heard code violation cases every week.

But things have changed — violations have decreased and are now only heard in court twice a month. The departure of three code enforcement officers was warranted, Galambos said, since the city's properties are now more in compliance than they had been. That's precisely the kind of flexibility that the city intended when it hired the private company.

Sandy Springs is still a work in progress. When it comes to CH2M Hill, McDonough added, the city is still mastering balancing community expectations with learning how many people are needed in what departments "to get the job done."

"We have the right people in place, and we're fully staffed [once we hire the additional officer]," McDonough said. "And we're confident that these issues have been resolved."

Residents plan to keep an eye on things — and to complain again if need be.

"If code enforcement doesn't work, we're going to hell in a handbasket and our communities will deteriorate," said Alan Berk, who has lived in Sandy Springs for 25 years and regularly attends Sandy Springs Municipal Court. "You can't come out like gangbusters and then retreat."

http://www.ajc.com/metro/content/metro/northfulton/stories/2007/04/23/0424outsource.html

Comments: http://www.ajc.com/metro/content/metro/northfulton/stories/2007/04/23/0424outsource.html#comment-1185958

 

Last Updated: May 19, 2012.

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